Shipping and Delivery Information
In most cases, your order should arrive in 3-7 business days. Orders placed on Saturday, Sunday and Holidays are processed the next business day.
We will do our best to ensure your order will arrive when you need it. If you need an order by a specific date, please contact our customer care department by sending an email to firstname.lastname@example.org.
Packages shipped via USPS Priority Mail will be insured. Alaska, Hawaii, and Puerto Rico are shipped at a flat rate of $19.95. Occasionally FedEx or UPS may be used depending on destination.
After your order has been submitted, an order confirmation email is automatically sent which will contain a copy of your order. We suggest you retain a copy of this email, in case of a return or exchange.
After your order has shipped, a shipping notification email with the carrier's tracking information will be sent. You can track the progress of your order on-line by visiting the carrier's web site and keying in the tracking number provided.
International orders are shipped via USPS with an estimated delivery of 15 - 29 business days (excluding holidays) after your order has been processed depending on the destination. Packages shipped via USPS Priority Mail will be insured and can be tracked via the customs tracking number.
All international orders are based on destination, size and weight of box.
Duties, brokerage fees, and taxes for shipments delivered outside the continental USA are the responsibility of the customer.
International orders must be paid in US funds by international money order or credit card.
Unless you request that someone sign for your package, the carrier will leave the package at the delivery address with no delivery signature required. It is your responsibility to provide a safe address or to ensure that someone is available to sign for and retrieve the package. If you have a concern as to where the package may be left, we suggest you ship your package to an address where someone will be available to receive the package (i.e. a business address). Reboundwear cannot be responsible for any lost, damaged, or stolen packages which have been marked as "delivered" when tracked via the carrier's delivery tracking reference number.
If you have not received your order within the timeframes referenced above, please contact email@example.com. If a claim is not filed within 10 days of carrier indicating it has been "delivered", the carrier will assume no responsibility and a refund cannot be processed.
As Reboundwear is in New York State, we are required by law to charge New York orders appropriate state and local sales tax.